Privacy Policy

Our Commitment to Privacy

TCDS Insurance Agency ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request an insurance quote
• Contact us via phone, email, or contact form
• Purchase insurance through our agency
• Subscribe to our newsletter or updates

This information may include: name, address, email address, phone number, date of birth, Social Security number, driver's license number, vehicle information, property information, and other information necessary to provide insurance quotes and services.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages. We use this information to analyze trends, administer the site, and improve user experience.

Returning-Visitor Recognition

To make our website chat and follow-up more helpful, we store a random identifier in your browser (via local storage) so we can recognize a returning visitor and pick up where you left off — for example, continuing a quote you started earlier. This identifier is not your name and is not sold or shared for marketing. The only details we associate with it are your first name and the type of insurance you asked about, so our assistant can greet you with relevant context. You can clear this at any time by clearing your browser's site data, and you may opt out of text follow-ups by replying STOP to any message. To have your information removed, contact us at agency@tcdsagency.com or (205) 847-5616.

How We Use Your Information

We use your information to:

• Provide insurance quotes and policy recommendations
• Process insurance applications and bind coverage
• Communicate with you about your insurance policies
• Assist with claims and policy servicing
• Send you important updates about your coverage
• Improve our website and services
• Comply with legal and regulatory requirements
• Prevent fraud and protect our business

How We Share Your Information

We may share your information with:

• Insurance Carriers: To obtain quotes and bind coverage
• Service Providers: Third-party vendors who assist with our business operations (e.g., CRM systems, email services)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do NOT sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt-out of marketing communications
• Object to certain processing of your information

To exercise these rights, contact us at agency@tcdsagency.com or (205) 847-5616.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: