Senior Insurance Customer Service Representative
Service role, hybrid schedule based in Birmingham, AL with work-from-home flexibility. Active Property and Casualty license and strong personal lines knowledge required.
We are seeking an experienced Senior Insurance Customer Service Representative to lead the client service experience at TCDS. It is ideal for someone with strong insurance knowledge, excellent client service skills, and the discipline to manage day-to-day service needs for new and existing clients with limited hand-holding. The right candidate is a true problem solver who can dig for answers, think through issues, and take ownership.
What You Will Do
Assist clients with policy questions, coverage changes, billing inquiries, and claims questions. Process endorsements, renewals, certificates, evidence of insurance, cancellations, and reinstatements. Review accounts to improve coverage and retention. Communicate with carriers to resolve underwriting, billing, claims, and service issues. Mentor and support other team members.
What We Are Looking For
Active Property and Casualty license required for Alabama, additional states a plus. Previous insurance customer service or agency experience, preferably in a senior or lead role. Strong knowledge of personal lines insurance. Excellent written and verbal communication. Comfortable with agency management systems and carrier websites. Self-motivated and able to work independently.
Benefits
Dental and vision insurance, paid time off, a 401(k) retirement plan, and continuing education and P&C license renewal covered. Apply online at TCDS Insurance Agency today.
TCDS Insurance Agency is an equal-opportunity employer. We consider all qualified applicants without regard to any characteristic protected by law. Employment is at-will.